Customer Support Representative (f/m/d) - Russian speaking

Our Customer Support Team plays a crucial role in ensuring players have the best possible experience — whether they need assistance with game mechanics, troubleshooting technical issues, or resolving payment concerns. We believe that exceptional player support is key to maintaining a thriving and dedicated player base.

As a Customer Support Representative (f/m/d), you will be the first point of contact for our players, ensuring that every interaction strengthens their connection to the game. You will assist with technical issues, provide solutions, and escalate recurring problems to improve overall game quality.

• Player Support: Provide exceptional customer service, helping players resolve in-game, account, and technical issues via a ticket system.
• Problem-Solving & Troubleshooting: Guide players through technical troubleshooting steps and offer clear solutions.
• Bug Reporting & Escalation: Identify, document, and escalate recurring technical or gameplay-related issues to internal teams to drive improvements.
• Knowledge Management: Keep internal support resources up to date, ensuring both you and your teammates have accurate solutions at hand.
• Player Feedback & Game Improvements: Gather and report player insights to the relevant teams to enhance game performance and satisfaction.
• Office Presence: Work several days per week from our Munich office while benefiting from flexible remote work options.

We’re looking for a proactive problem-solver (f/m/d) with a passion for games and strong customer service skills.

• Experience in Customer Support – Previous experience in a support role, ticket system, or community engagement is a plus.
• Fluent in Russian & English – Strong written and verbal communication skills. Very good Polish and German is a plus.
• Passion for Gaming – You have a strong understanding of game mechanics and are familiar with gaming culture.
• Technical Aptitude – Ability to troubleshoot basic issues and assist players in solving common game-related and technical problems.
• Strong Communication & Empathy – A customer-first mindset, capable of handling inquiries clearly, patiently, and efficiently.
• Organizational & Multitasking Skills – Ability to handle multiple player inquiries at once while maintaining attention to detail.
• Proactive & Solutions-Oriented – You take initiative and actively seek ways to improve the player experience.

• Interesting tasks & exciting projects within a value based working environment with a focus on knowledge-sharing and an impact on you work
• Organized in-house and external trainings to develop yourself personally and professionally
• A modern and attractive office in Munich with fruits, snacks and events like pizza Mondays and regular company parties
• Hybrid work culture with a mixture of in-office (some days per week) and remote work
• Flexible working hours and 30 days of vacation per calendar year
• Free parking and short walking distance to public transportation
• Choose between a wellness and fitness network with over 6000 partners in Germany, Deutschlandticket or a online platform for language learning
• Select either Windows or Mac, ensuring you have the best tools to excel in your work

Located directly in Cologne on the Rhine, we have been developing quality computer games for communities worldwide for over a decade. Whether you are a soccer manager, a magical plant breeder or a railroad entrepreneurs - here, with us in Cologne, we create inviting worlds for many different tastes that delighted millions of players.

Travian Games Group is a place where we prioritize building diversity, equity, and inclusion because we believe that it results in happier and healthier teams and better games. 

When we say together in games, we mean it. We're a diverse games company from all walks of life, so regardless of race, gender, color, sexual orientation, disability, pronouns, religion, size, or appearance, everyone's welcome at Travian Games. We constantly strive to create environments where everyone feels empowered, creative, and successful. We also encourage applications even if you feel as if you do not tick all the boxes.

Be your authentic you. We wouldn't want it any other way.