Minijob: Community Manager & Customer Service Representative (f/m/d)

• Minijob
• 10h / week

We are seeking a highly motivated German speaking Community Manager and Customer Service Representative (f/m/d) to join our Goalunited team. You will be responsible for managing and engaging the German community on our communication platforms.

As Community Manager:

• You are our direct link between the players and the game teams
• You monitor and moderate player discussions on several official community platforms and social media
• You apply our internal moderation guidelines and cooperate with voluntary moderators and other CMs to maintain the Community platforms as friendly environments
• You pro-actively plan and execute regular events to engage the community
• You actively onboard and retain new players and address their questions, issues and concerns
• You build sustainable and positive relationships of trust with our players and key-influencers
• You keep our players informed about game updates, events and other important news
• You provide regular feedback to the game team on community sentiment, trends, ideas and needs

As Customer Service Representative:

• You help our players with questions, inquiries and issues regarding account, products and billing via written communication.
• You build sustainable and positive relationships of trust with our players
• You forward possible bug entries and technical issues to 2nd level support
• You resolve suspension-based issues with clear explanations
• You work alongside internal guidelines
• You take care of the knowledgebase management to provide helpful information for the players
• You provide regular feedback to your Team Lead and will also get regular feedback, coaching & help

• You are a passionate gamer, ideally experienced with online multiplayer strategy games (ideally from Travian Games)
• You have previous experience in moderating an online community and answering players’ inquiries
• You are a team player with a high level of independence, self-organization and collaborative personality
• You pay attention to detail and accuracy
• You have the ability to maintain a positive and professional attitude in all interactions
• You have good verbal and written communication skills in English
• You have excellent written and verbal communication skills in German

• Hybrid work: Benefit from our hybrid work policy that supports a mixture of in-office and remote work from any German address! There are four mandatory on-site company events per year, where we work together on self-defined projects and, most importantly, celebrate our successes! 
• Flexible work: Outside our core hours (10 am - 4:30 pm), you decide when and where to work without crunch time. Got little monsters at home? In that case, you'll benefit from our support for childcare and Kita cooperation while you enjoy our attractive Munich headquarters.
• Flexible vacation days: You get 30 days of vacation – that’s standard. But here comes the flex. When you see by the end of the year that you need more time off to go skiing – you can take up to 5 more vacation days unpaid. On the other hand, if you prefer fewer days but more money, get up to 5 vacation days paid out.
• Work abroad: Want to surf at sunrise and work from your beach apartment? No problem! Up to 90 days per calendar year, you can work abroad in up to 50 countries. Just make sure you've got a stable internet connection. Hello? Oh, you’re offline.
• Public transport support: We offer support using public transport throughout Germany. You can choose the “Deutschlandticket” as one of three subsidies or get an advantage via salary conversion for public transport tickets (pay ticket from gross instead of net and save on taxes). 
• Make an impact: At Travian Games, you aren’t just a number. You’ll always be working on exciting tasks and meaningful projects. Express your opinions freely, and benefit from our open culture to help shape our games.
• Personal development: We want to develop great people just as much as great games. Benefit from our regular in-house and external training to develop yourself personally and professionally. We also offer language classes in German, English, French, and Spanish.
• Health and well-being: We've partnered with Wellpass-Qualitrain, where you can choose from 6000 partners in the sports and wellness network throughout Germany. If you pick this as your subsidy option, we’ll pay a huge chunk of the costs.  We also have an excellent bike leasing scheme, so you can get a bike of your choosing.
• Choose your hardware: Mac or PC, iOS or Android? We've got what you need to help you excel in your craft, and we won’t judge you for what you choose… Probably.
• Regular socials and events: The office might look quiet (due to our excellent hybrid work benefit) but don't be alarmed; we still hold social events regularly! Free food and drink on the company!

You are passionate about managing and engaging the German community of Goalunited on our communication platforms? Then this could be the role for you!

We'll look closely at your experience with games and online communities. Please forward us your CV, and a presentation of yourself in any form whatsoever.