Customer Service Representative (m/w/d) - russian speaking

A fantastic game world deserves great support – and that’s where you come in! 

Join our Customer Support Team and help our players enjoy every adventure to the fullest – whether they have questions about gameplay, technical issues, or payment matters.

As part of our international support team, you’ll be the first point of contact for our global community. With your strong communication skills, technical understanding, and solution-oriented mindset, you’ll turn every interaction into a positive experience. You’ll also identify recurring issues early on and share insights with other teams to continuously improve our player experience.

• Player Support: Handle player inquiries regarding gameplay, account, or technical topics through our ticketing system – quickly, accurately, with empathy and professionalism.
• Troubleshooting: Guide players through technical problems step by step until the issue is resolved.
• Bug Reporting: Identify, document, and escalate recurring technical or gameplay issues to the relevant internal teams.
• AI Assistance: Use modern AI tools to make your work easier – from writing and translation to research.
• Knowledge Management: Keep support materials up to date and share your know-how within the team.
• Feedback & Insights: Gather player feedback and provide valuable insights to our game development teams.

• Customer Support Background: You bring experience in customer service, ticket handling, or community management.
• Language Skills: Fluent in Russian and English; German at least B1 level.
• Gaming Enthusiast: You understand gameplay mechanics and have a good sense of gaming culture.
• Technical Aptitude: You can analyze and resolve common technical problems confidently and guide players effectively.
• Communication & Empathy: You understand what matters to our players and respond in a clear, kind, and helpful way.
• Organizational Skills: You work in a structured and detail-oriented manner and stay on top of multiple requests.
• Proactive & Solution-Oriented Approach: You take initiative, think ahead, and actively contribute to improving the overall player experience.
• Use of AI Tools: You embrace modern AI tools to increase efficiency, speed up research, and optimize your responses.

• Exciting Projects: A value-driven environment where collaboration and personal development truly matter.
• Modern Workplace: A stylish office in Munich with underground parking and great public transport connections.
• Hybrid Work Model: A mix of office work (at least three days per week) and remote flexibility.
• Generous Time Off: Up to 35 vacation days, plus half a day off on Christmas Eve and New Year’s Eve.
• Benefits: Deutschlandticket, Wellpass, language courses, Urban Sports Club membership, free drinks, fruits & snacks, and regular company events.
• Hardware of Choice: Windows or Mac

Ready for your next level?
Apply now and become part of our international gaming team!

Located directly in Cologne on the Rhine, we have been developing quality computer games for communities worldwide for over a decade. Whether you are a soccer manager, a magical plant breeder or a railroad entrepreneurs - here, with us in Cologne, we create inviting worlds for many different tastes that delighted millions of players.

Travian Games Group is a place where we prioritize building diversity, equity, and inclusion because we believe that it results in happier and healthier teams and better games. 

When we say together in games, we mean it. We're a diverse games company from all walks of life, so regardless of race, gender, color, sexual orientation, disability, pronouns, religion, size, or appearance, everyone's welcome at Travian Games. We constantly strive to create environments where everyone feels empowered, creative, and successful. We also encourage applications even if you feel as if you do not tick all the boxes.

Be your authentic you. We wouldn't want it any other way.